At Gleesim, we are committed to protecting your privacy and clearly communicating how your personal data is handled. This Privacy Policy explains how Gleesim and its related services manage personal information through our website, app, and eSIM services (collectively called the “Services”).
By using our Services, you agree to this Privacy Policy and our Terms of Service.
This policy applies to:
This policy does not cover third-party websites or apps that may be linked through our platform. Please review the privacy policies of those third parties separately, as we do not control or take responsibility for their content or practices.
We collect information to improve our Services in the following ways:
Information You Provide Directly
Information Collected Automatically
We never monitor personal messages unless needed for troubleshooting or required by law.
We use your data to:
We do not sell or rent your personal information. We may share your data only in the following cases:
You have control over your personal data. You may:
We retain your data only for as long as needed to deliver our Services and fulfill the purposes outlined in this policy, unless longer retention is required by law.
We use encryption, secure storage systems, and restricted access controls to protect your data. While no system is completely secure, we regularly update our security measures to reduce risks.
Gleesim does not knowingly collect personal data from children under 13. If we become aware of such data being collected, we will delete it immediately.
As a global eSIM provider, we may transfer your data across countries. By using our Services, you agree to these international transfers, even if data protection laws differ by country.
We may update this Privacy Policy to reflect changes in our Services or legal requirements. When we do, we’ll update the “Last Updated” date at the top of this page. We recommend reviewing this policy regularly.
These Terms and Conditions (“Terms”) govern the provision and use of the GleeSIM Unlimited Data Tariff Plan (“the Plan”). By activating, purchasing, or using the GleeSIM eSIM associated with this Plan, the customer (“You”, “Your”, or “User”) agrees to be bound by these Terms, together with GleeSIM’s General Terms of Service, Fair Usage Policy, and Privacy Policy.
By using our Services, you agree to this Privacy Policy and our Terms of Service.
This policy does not cover third-party websites or apps that may be linked through our platform. Please review the privacy policies of those third parties separately, as we do not control or take responsibility for their content or practices.
We collect information to improve our Services in the following ways:
Information You Provide Directly
Information Collected Automatically
We never monitor personal messages unless needed for troubleshooting or required by law.
We use your data to:
We do not sell or rent your personal information. We may share your data only in the following cases:
You have control over your personal data. You may:
We retain your data only for as long as needed to deliver our Services and fulfill the purposes outlined in this policy, unless longer retention is required by law.
We use encryption, secure storage systems, and restricted access controls to protect your data. While no system is completely secure, we regularly update our security measures to reduce risks.
Gleesim does not knowingly collect personal data from children under 13. If we become aware of such data being collected, we will delete it immediately.
As a global eSIM provider, we may transfer your data across countries. By using our Services, you agree to these international transfers, even if data protection laws differ by country.
We may update this Privacy Policy to reflect changes in our Services or legal requirements. When we do, we’ll update the “Last Updated” date at the top of this page. We recommend reviewing this policy regularly.
GleeSIM — Terms and Fair Usage Policy
These Terms and Conditions (“Terms”) govern the provision and use of the GleeSIM Unlimited Data Tariff Plan (“the Plan”).
By activating, purchasing, or using the GleeSIM eSIM associated with this Plan, the customer (“You”, “Your”, or “User”) agrees to be bound by these Terms, together with GleeSIM’s General Terms of Service, Fair Usage Policy, and Privacy Policy.
2.1. The Unlimited Data Plan is intended solely for individual use on a single mobile device.
2.2. Tethering, hotspot usage, or device sharing (where the eSIM is used to distribute connectivity to other devices) is strictly prohibited under this Plan.
2.3. If GleeSIM detects or reasonably suspects that the eSIM is being used for tethering, hotspot, or any other non-compliant activity, GleeSIM reserves the right to:
2.4. Any attempt to circumvent these restrictions, including the use of third-party tools or configurations to enable hotspot access, will constitute a material breach of these Terms.
3.1. All Unlimited Data Plans are subject to a Fair Usage Policy (FUP) designed to ensure equitable network access for all users and to prevent misuse of network capacity.
3.2. Under the FUP, users are entitled to a maximum daily high-speed data allowance of up to 3 GB, subject to variation by destination, wholesale rates, and partner network restrictions.
3.3. Data speeds may be throttled in progressive stages based on cumulative daily usage as follows:
3.4. Once the daily allowance is fully consumed, the connection will remain throttled until the next 24-hour cycle begins, at which point the daily allowance resets automatically.
3.5. The throttling thresholds and speeds specified above may vary from country to country, depending on network availability and local partner agreements.
4.1. The validity period of the eSIM commences from the moment of activation, irrespective of the user’s physical arrival in the destination country.
4.2. GleeSIM strongly recommends that users install and activate their eSIM prior to departure, to mitigate any risk of connectivity issues upon arrival, particularly where mobile internet access may be unavailable.
4.3. Available validity options may include 10-day, 15-day, or 30-day plans, as displayed at the time of purchase. The validity countdown begins immediately upon activation and is not paused or extended for any reason.
5.1. GleeSIM upholds a policy of full transparency in respect of data usage and plan management.
5.2. Instead of a dedicated mobile application, GleeSIM communicates usage details, consumption alerts, and top-up recommendations via WhatsApp messaging.
5.3. Customers may also access a secure GleeSIM online dashboard to review their real-time data consumption, usage history, and available balance.
6.1. Customer support is available exclusively via WhatsApp and email correspondence.
6.2. GleeSIM does not operate inbound telephone support lines for customer queries or technical issues.
6.3. All inquiries shall be handled electronically through official support channels, and GleeSIM shall endeavour to respond promptly within standard business hours.
7.1. GleeSIM will issue automated data usage alerts when the user reaches 80% and 90% of the allocated data allowance.
7.2. Such notifications may include promotional or discounted recharge links, enabling users to purchase additional data bundles or extend validity directly.
8.1. GleeSIM provides service via multiple partner networks in each destination to enhance reliability and continuity of service.
8.2. While the eSIM is designed to automatically switch to alternative networks in case of an outage, GleeSIM cannot guarantee uninterrupted connectivity in the event of national or multi-network outages within the host country.
8.3. Network capacity, wholesale cost, and operational policies vary across jurisdictions. Consequently, GleeSIM reserves the right to:
8.4. GleeSIM shall not be held liable for service interruptions, network failures, or degradation of quality arising from circumstances beyond its reasonable control, including partner operator issues, force majeure events, or government-imposed restrictions.
GleeSIM reserves the right to amend, revise, or update these Terms, the Fair Usage Policy, or any related service terms at its sole discretion. Updates shall be published on GleeSIM’s official website. Continued use of the service following any amendment constitutes acceptance of the revised Terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms, together with GleeSIM’s General Terms of Service, Privacy Policy, and any applicable product-specific conditions, constitute the entire agreement between GleeSIM and the user with respect to the Unlimited Data Tariff Plan.
Gleesim Privacy Policy Disclaimer (GDPR & PCI Compliance Statement)
Effective Date: 22/10/2025
Company: Gleesim LTD
Website: https://www.gleesim.com
Contact Email: support@gleesim.com
At Gleesim LTD (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information in full compliance with applicable data protection and payment security laws, including the UK GDPR, the EU General Data Protection Regulation (GDPR), and PCI DSS (Payment Card Industry Data Security Standards).
This statement outlines how we handle your personal information, particularly your email address, during the checkout and payment process.
When you create an account or make a purchase on our website, we collect personal information that you provide, including but not limited to:
Full Name
Email Address
Payment Details (processed securely by Stripe)
Billing and Delivery Information
Your email address is used to:
Identify and authenticate your user account on Gleesim.
Automatically populate your email field at checkout for a faster and more secure payment experience.
Send payment receipts, invoices, and order-related notifications.
This process ensures consistency between your Gleesim account and our payment processor, Stripe.
The email field displayed during checkout is pre-filled and non-editable, ensuring data accuracy and fraud prevention.
Under the GDPR, we process your personal data based on the following lawful grounds:
Contractual Necessity: To process and fulfill your order or service request.
Legitimate Interest: To maintain accurate billing and communication records.
Consent: By registering or completing a transaction, you consent to the automatic use of your email address for payment and receipt purposes.
You may withdraw your consent at any time by contacting us at support@gleesim.com
subject to legal and transactional requirements.
We use Stripe, a globally trusted and PCI DSS Level 1–certified payment processor, to handle all financial transactions.
When you proceed to payment:
Your email address is securely transmitted to Stripe via encrypted connection (TLS/SSL).
Stripe uses this information exclusively for payment processing, fraud prevention, and receipt delivery.
Gleesim does not store or access your full card details at any time.
Stripe’s own privacy policy can be reviewed here:
🔗 https://stripe.com/privacy
Gleesim and Stripe fully comply with the Payment Card Industry Data Security Standards (PCI DSS) to ensure all transactions are handled securely.
This includes:
Encrypted transmission of payment data.
Restricted access to sensitive information.
Continuous monitoring and system audits to prevent unauthorized access or fraud.
We retain user account information, including email addresses, only for as long as necessary to:
Provide ongoing services or fulfill legal and accounting obligations.
Support future purchases or subscription renewals.
When no longer required, your data is securely deleted in accordance with GDPR Article 17 (“Right to Erasure”).
Under GDPR, you have the right to:
Request access to your personal data.
Correct or update inaccurate information.
Request deletion of your account and associated data.
Withdraw consent for data processing excluding where necessary for registration.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
To exercise these rights, please contact: support@gleesim.com
We may update this policy periodically to reflect changes in our business practices, technology, or legal requirements.
The most recent version will always be available on our website, and significant updates will be communicated via email or on your account dashboard.
For questions or concerns regarding this Privacy Policy or data handling practices, please contact:
Data Protection Officer (DPO)
Premier Mobile Solutions GB LTD t/a GleeSIM
Email: support@gleesim.com
Trading Address: GleeSIM House, unit 16 Turnbull way, Livingston, West Lothian EH54 8RB Scotland, United Kingdom