privacy policy - Gleesim

Privacy Policy Page

Welcome to Gleesim

At Gleesim, we are committed to protecting your privacy and clearly communicating how your personal data is handled. This Privacy Policy explains how Gleesim and its related services manage personal information through our website, app, and eSIM services (collectively called the “Services”).

By using our Services, you agree to this Privacy Policy and our Terms of Service.

1. Scope of This Policy

This policy applies to:

Visitors browsing gleesim.com
Anyone subscribing to Gleesim’s eSIM plans and services

This policy does not cover third-party websites or apps that may be linked through our platform. Please review the privacy policies of those third parties separately, as we do not control or take responsibility for their content or practices.

2. What We Collect

We collect information to improve our Services in the following ways:

Information You Provide Directly

Your account details: full name, email, country of residence, and payment information
Messages sent to customer support
Survey responses or feedback during promotional campaigns

Information Collected Automatically

Device and app usage (device type, OS version, IP address)
eSIM activity logs (e.g. activation status, network usage)
Location data (only with your permission)

We never monitor personal messages unless needed for troubleshooting or required by law.

3. How We Use Your Information

We use your data to:

Activate and manage your eSIM plans
Process payments and transactions
Respond to support requests
Notify you of service updates, changes, and offers
Improve performance, security, and reliability of our Services
Detect and prevent fraud or unauthorized access

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data only in the following cases:

Trusted Service Providers: This includes hosting providers, payment processors, analytics tools, and customer support platforms. They only use your data to perform tasks on our behalf and must follow strict confidentiality rules.
Third-Party Integrations: Some features may involve third-party platforms (like Apple or Google). Your interaction with those services is governed by their own policies and terms.
Legal Requests: We may share your data if required by law or government requests.

5. Your Rights and Choices

You have control over your personal data. You may:

Request access to your data or ask for corrections
Delete your Gleesim account, which removes all your data
Opt out of promotional emails
Manage cookies via your browser or device settings

6. Data Retention

We retain your data only for as long as needed to deliver our Services and fulfill the purposes outlined in this policy, unless longer retention is required by law.

7. Security Practices

We use encryption, secure storage systems, and restricted access controls to protect your data. While no system is completely secure, we regularly update our security measures to reduce risks.

8. Children’s Privacy

Gleesim does not knowingly collect personal data from children under 13. If we become aware of such data being collected, we will delete it immediately.

9. International Users

As a global eSIM provider, we may transfer your data across countries. By using our Services, you agree to these international transfers, even if data protection laws differ by country.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our Services or legal requirements. When we do, we’ll update the “Last Updated” date at the top of this page. We recommend reviewing this policy regularly.